What does delivering excellence mean?
How the evolution of technology and our values is shaping our promise to customers
Why does the term 'delivering excellence' matter to you? Should it matter at all? The team here at EMT certainly thinks it does!
Ever since the 1960's the Muir family have built this company on the foundations of delivering excellent products with outstanding value and exceptional service to the healthcare sector. The sentiment still remains true, but with current global economies, supply chains, and rapid technological evolutions EMT has had to evolve how the team deliver excellence today.
Many of those changes happen behind the scenes, with a revamp of the warehouse - embracing new technologies with the 'Co-bot' to a total overhaul of the operating systems used to power the entire organisation.
In a chat with EMT's Managing Director Rod Muir and Sales and Marketing Director Richard Muir, we discuss what it means to be a leading healthcare provider to pharmacies across the UK today.
How would you define who EMT is today?
Today, we are a family business driven by big aspirations; Our foundation is built on delivering excellent products, outstanding value, and exceptional service to the healthcare sector. Our values—Accountability, Respect, Eagerness to Learn, and Excellence—are deeply rooted in our beginnings and continue to guide every decision we make. For us, EMT is not just about business; it’s about safeguarding our family legacy while creating a workplace where people feel valued, inspired, and aligned with our vision.
How has EMT changed over the years?
We’ve continually evolved, focusing on efficiency and excellence. Every improvement, whether in processes, systems, or services, ensures we deliver maximum value to our customers while staying ahead of the industry's demands.
Why the move to new systems and technology in recent years?
Rising costs and financial pressures within the pharmacy sector make it essential to embrace automation and advanced systems. AI, robotics, and other innovations allow us to augment human capabilities, enhance productivity, and improve quality. These technologies aren’t just tools—they’re the future of operational excellence.
How does this benefit your customers?
Ultimately, it’s all about value. With rising costs—whether in products, delivery, or operations—our focus remains on containing these increases while simultaneously improving service. This ensures that our customers receive consistent, cost-effective, and reliable support.
What’s great about the pharmacy sector?
It’s the people. The sector is defined by family businesses, friendly interactions, and a strong sense of community. We’re proud to be part of an industry that values relationships and service as much as we do.
What value do you provide to this sector specifically?
We are a trusted partner. For over 60 years, we’ve built a reputation for loyalty, honesty, and reliability. These values are at the heart of what we do, and they’re why our customers see us as a key part of their success.
The EMT Difference: A Legacy of Trust, Innovation, and People
As we look toward the future, we remain committed to our values and vision. By combining family spirit with forward-thinking innovation, EMT is positioned to lead with integrity, inspire our teams, and deliver unmatched value to the healthcare sector for generations to come.
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